Privacy policy.

Last updated: 27 July 2025

1. Who we are

Later Life Consultancy is the trading name of Nicola Hobbs, Registered Care Consultant, serving Berkshire, Surrey and surrounding areas.
Contact: nicola@laterlifeconsultancy.com | 01344 243023

2. What personal data we collect

CategoryExamplesWhy we collect itIdentity & contactName, address, phone, emailTo respond to enquiries and deliver servicesCare informationHealth, mobility, medication, GP detailsTo assess needs and create personalised care plansFinancial / benefitsFunding status, allowancesTo provide benefits guidance (if requested)Website usageIP address, pages visited, cookiesSite analytics & optimisation

3. How we collect it

  • Contact & enquiry forms on laterlifeconsultancy.com

  • Phone calls, email and video consultations

  • Third‑party alarms or care‑management systems (with your consent)

  • Cookies and similar technologies (see Section 9)

4. Legal bases for processing

PurposeLegal basis (UK GDPR)Providing contracted servicesArticle 6(1)(b) – ContractStoring care recordsArticle 6(1)(c) – Legal obligation (CQC/ICO)Sending service updatesArticle 6(1)(f) – Legitimate interestEmail marketing (optional)Article 6(1)(a) – Consent

5. Who we share data with

  • Trusted care providers only with your approval

  • Professional advisers (e.g. accountants, insurers)

  • Regulatory bodies if legally required (e.g. HMRC, ICO)
    We never sell or rent your data.

6. International transfers

All data is stored on UK‑ or EU‑based servers provided by Squarespace, Google Workspace and Calendly, each certified for UK GDPR compliance.

7. Data retention

  • Enquiry data: 12 months if no service proceeds

  • Client records: 7 years after final engagement (professional‑indemnity requirement)

  • Financial records: 6 years (HMRC)

8. Your rights

You may: access, correct, erase, restrict, object to processing, or request data portability. To exercise any right, email nicola@laterlifeconsultancy.com. If unsatisfied, you have the right to complain to the ICO (ico.org.uk).

9. Cookies

Squarespace sets essential cookies for site functionality and anonymous analytics cookies (e.g. Google Analytics). You can disable non‑essential cookies through your browser without affecting core site use.

10. Changes to this policy

We review this notice annually. Any substantive changes will be highlighted on this page and, where appropriate, emailed to clients.